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The protection of your personal data is of particular concern to us. Therefore, we process your data exclusively in accordance with the legal provisions (GDPR, TKG 2003). In this privacy information, we inform you about the key aspects of data processing on our website.
Contacting us
If you contact us via the contact form on the website or by email, your provided data will be stored by us for the purpose of processing the inquiry and for any follow-up questions for a period of six months. We will not disclose this data without your consent.
Cookies
Our website uses so-called cookies. These are small text files that are stored on your device through your browser. They do not cause any damage.
We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.
If you do not wish this, you can set up your browser to inform you about the setting of cookies and allow this only in individual cases.
Disabling cookies may limit the functionality of our website.
Google Maps
We use the maps of the service "Google Maps" provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Private Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Google Fonts
We use fonts ("Google Fonts") provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Private Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Google Recaptcha
We use the "ReCaptcha" function to prevent bots from, for example, entering data in online forms. It is provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Private polici: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.
Web-Analytics
Our website uses features of the web analytics service Google Analytics. The provider is Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For this purpose, cookies are used to analyze the usage of the website by its users. The information generated by the cookies is transmitted to and stored on Google servers in the United States. You can prevent this by adjusting your browser settings to disable cookies.
We have entered into a data processing agreement with the provider.
Our legitimate interest, in accordance with the GDPR, is to improve our offering and our website. As we value the privacy of our users, the user data is pseudonymized.
Your IP address is recorded but immediately pseudonymized (e.g., by deleting the last 8 bits), allowing only rough localization.
The data processing is based on the legal provisions of § 96 (3) of the Austrian Telecommunications Act (TKG) as well as Article 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR.
Furthermore, Google is certified under the Privacy Shield agreement, ensuring compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
User data is retained for a period of 14 months.
For detailed information on data usage by Google, your options for settings and objection, please visit the following Google webpages:
https://policies.google.com/technologies/partner-sites?hl=en
("How Google uses data when you use our partners' sites or apps")
https://policies.google.com/technologies/ads
("How Google uses data for advertising purposes")
https://myadcenter.google.com/?sasb=true
("Managing information that Google uses to show you ads")
Mouse-Tracking
Our legitimate interest in accordance with the GDPR is to improve our offerings and our website. Therefore, we use Hotjar to better understand the needs of our users and optimize the offerings on this website. Using Hotjar's technology, we gain a better understanding of our users' experiences (such as how much time users spend on which pages, which links they click, what they like and dislike, etc.), which helps us align our offerings with user feedback. Hotjar works with cookies (as mentioned above) and other technologies to collect information about the behavior of our users and their devices (in particular, the IP address of the device, which is only collected and stored in anonymized form, screen size, device type (unique device identifiers), information about the browser used, location (country only), and preferred language for displaying our website). Hotjar stores this information in a pseudonymized user profile. The information is neither used by Hotjar nor by us to identify individual users or merged with other data about individual users. For more information, please refer to Hotjar's privacy policy.
https://www.hotjar.com/legal/policies/privacy/
This data is stored in our webshop
For the purpose of contract processing, the following data is stored by us in our webshop: salutation, first and last name, address, email address, and optionally provided user data (company name, address details, phone number). The data you provide is necessary for the fulfillment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you. Data will not be transferred to third parties, except for the transmission of credit card data to the processing banks/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us for the delivery of the goods, and to our tax consultant to fulfill our tax obligations.
After the purchase process is aborted, the data stored by us will be deleted. In the event of a concluded contract, all data from the contractual relationship will be stored until the expiration of the statutory retention period for tax purposes (7 years).
The data of name, address, purchased goods, and date of purchase will be stored for the duration of product liability (10 years). Data processing is based on the legal provisions of § 96 (3) TKG and Art. 6 (1) lit. a (consent) and/or lit. b (necessary for contract fulfillment) of the GDPR.
Registration and user account
Users of our webshop have the option to create a user account. During the registration process, we provide users with the necessary information (mandatory and optional fields). We use the data entered during registration for the purpose of using our services. Users may receive information via email regarding offer-related or registration-related updates, such as changes to the scope of services or technical updates.
If users cancel their user account, their data stored in the account will be deleted, except for data that needs to be retained for commercial or tax law reasons in accordance with Art. 6(1)(c) of the GDPR. Users are responsible for securing their data before the contract ends. We have the right to irretrievably delete all data stored during the term of the contract.
Based on our legitimate interests and the users' interest in protecting against misuse and unauthorized use, we store the IP address and the timestamp of each user's action when a user uses our registration and login function in connection with their user account. The IP addresses are anonymized or deleted no later than 7 days after the activity.
We generally do not disclose the data to third parties, except in situations where we need to pursue our claims or where we have legal obligations in accordance with Art. 6(1)(c) of the GDPR.
Newsletter
You have the option to subscribe to our newsletter through our website. In order to provide you with targeted information, we may collect and process additional information that users voluntarily provide.
To send our newsletter, we require your email address and your declaration of consent to receive the newsletter. Once you have subscribed to the newsletter, we will send you a confirmation email with a link to confirm your subscription.
You can cancel your newsletter subscription at any time. Please send your cancellation to the following email address: info@pacheiner.at
We will promptly delete your data related to the newsletter subscription.
Google-Re/Marketing-Services
In accordance with the GDPR, we use the marketing and remarketing services (collectively "Google Marketing Services") of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") to improve our offerings and website.
Google is certified under the Privacy Shield agreement, which ensures compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Through Google Marketing Services, we can display targeted advertisements on our website to users based on their interests. Google executes a code and uses (re)marketing tags to store an individual cookie in the user's browser. This enables the display of tailored ads to the user based on their interests when they visit other websites.
Additionally, the IP address of users is collected via Google Analytics, but it is immediately pseudonymized (e.g., by deleting the last 8 bits). This allows for only approximate localization, and the ads are not managed or displayed for a specific person but for the cookie holder, regardless of who that cookie holder is. This does not apply if a user has explicitly allowed Google to process the data without pseudonymization. The information collected by Google Marketing Services about users is transmitted to and stored on Google's servers in the United States. The user's IP address is not merged with other data from Google.
We use cookies from the Google Marketing Service "Google AdWords," and we may display third-party advertisements based on the Google Marketing Service "AdSense" and its cookies.
For more information on Google's use of data for marketing purposes, please visit https://policies.google.com/technologies/ads.
Google's privacy policy can be found at https://www.google.com/policies/privacy/.
Furthermore, we use the "Google Tag Manager" to incorporate and centrally manage the analysis and marketing services offered by Google on our website.
Onlinepräsenzen in sozialen Medien
Wir betreiben Onlinepräsenzen innerhalb sozialer Netzwerke und Plattformen, um mit Nutzern, Interessenten und Kunden, die dort aktiv sind, kommunizieren zu können. Beim Aufruf dieser Netzwerke und Plattformen gelten die Geschäftsbedingungen und die Datenverarbeitungsrichtlinien der jeweiligen Betreiber.
Soweit nicht anders im Rahmen unserer Datenschutzerklärung angegeben, verarbeiten wir die Daten der Nutzer, wenn diese mit uns in sozialen Netzwerken und auf Plattformen kommunizieren.
Facebook social plugins
In accordance with the GDPR (legitimate interest), our aim is to improve our services and optimize the economic operation of our website. Therefore, we use social plugins ("plugins") from the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). These plugins can display content such as graphics, text posts, videos, or interactive elements on our website. You can recognize them by one of the Facebook logos ("f" on a corresponding background, the thumbs-up sign, or the terms "Like" or "Gefällt mir"), or the label "Facebook Social Plugin". You can view the list and appearance of Facebook Social Plugins here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield agreement, which ensures compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
For more information on data collection by Facebook, the processing and use of data, as well as user rights and privacy settings, please refer to Facebook's privacy policy: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
Within our online offering, content and functions of the Twitter service may be integrated. These are provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. This may include content such as images, videos, texts, and buttons that allow users to interact with the content. If users are members of Twitter, Twitter can associate the access of content and functions with their respective profiles. Twitter's privacy policy can be found at: https://twitter.com/de/privacy.
Twitter is certified under the Privacy Shield agreement, which ensures compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active).
Within our online offering, content and functions of the Instagram service may be integrated. These are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. This may include content such as images, videos, texts, and buttons that allow users to interact with the content. If users are members of Instagram, Instagram can associate the access of content and functions with their respective profiles. Instagram's privacy policy can be found at: https://privacycenter.instagram.com/policy/?entry_point=ig_help_center_data_policy_redirect.
Within our online offering, content and functions of the Pinterest service may be integrated. These are provided by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. This may include content such as images, videos, or texts, as well as buttons that allow users to interact with the content. If users are members of Pinterest, Pinterest can associate the access of the content and functions with the respective user profiles. Privacy policy of Pinterest:
https://help.pinterest.com/de/guide/all-about-pinterest
Innerhalb unseres Onlineangebotes können Inhalte und Funktionen des Dienstes Xing eingebunden sein. Sie werden durch die XING AG, Dammtorstraße 29-32, 20354 Hamburg, Deutschland angeboten. Dazu können z.B. Inhalte wie Bilder, Videos oder Texte und Schaltflächen zählen, mit denen Nutzer auf die Inhalte reagieren können. Sind die Nutzer Mitglieder von Xing, kann Xing den Aufruf der Inhalte und Funktionen den jeweiligen Profilen der Nutzer zuordnen. Datenschutzerklärung von Xing: https://www.xing.com/app/share?op=data_protection.
Within our online offering, content and functions of the LinkedIn service may be integrated. These are provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. This may include content such as images, videos, or texts, as well as buttons that allow users to interact with the content. If users are members of LinkedIn, LinkedIn can associate the access of the content and functions with the respective user profiles.
Privacy policy of LinkedIn: https://www.linkedin.com/legal/privacy-policy.
LinkedIn is certified under the Privacy Shield agreement, which guarantees compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active).
Vimeo
Our website may also include videos from the platform "Vimeo." These are provided by Vimeo Inc., Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA. Privacy policy: https://vimeo.com/privacy.
Youtube
Our website may also include videos from the platform "YouTube," provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Privacy policy: https://www.google.com/policies/privacy/.
Opt-Out: https://adssettings.google.com/authenticated.
Your right
You have the following rights: the right to information, rectification, erasure, restriction of processing, data portability, withdrawal of consent, and objection. If you believe that the processing of your data violates data protection laws or if your data protection rights have been violated in any other way, you can file a complaint with the supervisory authority. In Austria, this is the “Datenschutzbehörde” (Data Protection Authority).
You can reach us using the following contact details:
ALPINHOTEL PACHEINER
Pölling 20, 9521 Treffen, Kärnten/Österreich
Telefon: +43 4248 2888 / Fax-DW 8
E-Mail: info@pacheiner.at
Internet: www.pacheiner.at
Source: The model privacy policy provided by the Austrian Federal Economic Chamber (WKO) was used as the basis for this privacy policy.
Als Basis dieser Datenschutzerklärung wurde die Muster-Datenschutzerklärung der WKO herangezogen
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